Revolutionary 24/7 remote management of your network infrastructure
As technologies become more sophisticated, so must the technologies that support them. As a leading technologies design and integration firm, we stay on the cutting edge of products and services so that we can offer our clients the very highest level of service and support. While we are confident in our expertly designed and installed systems, we know that sometimes new devices need to be added, firmware updates need to be installed, or that the unexpected network issue may occur. Traditionally, such system updates or troubleshooting required onsite service calls, but OvrC changed that!
OvrC is a cloud-based remote management platform developed for custom integrators like us who are committed to exceptional customer service. It enables us to remotely manage, configure, and troubleshoot devices on your network. Aptly named OvrC (oversee), the leading-edge support platform allows us to gain insights into your network for remote diagnosis and prompt issue resolution, potentially avoiding the need for disruptive service calls. Logic Integration enthusiastically adopted this service model, recognizing that it would allow us to provide you with the level of client care and support that you’ve come to expect.
Kris G. 5-Star Google Review
Inevitably, after a tech leaves, something goes wrong. Fortunately, Barry was willing to spend the necessary time over the phone to get everything working again, saving me the service call fee that would have been necessary if a tech had to come out to fix it. Very good service.
IMPROVING UPTIME AND PRODUCTIVITY
Your network is the backbone of your business and you need to be able to rely on it and its various connected devices. Network disruptions and downtime affect your team’s productivity and are costly to your overall business operations. With OvrC technology, we can “oversee” your systems in real-time, maximizing your uptime and minimizing potential revenue loss. Remote troubleshooting and issue resolution are a breeze and help you avoid disruptive service calls. If an on-site service call is required however, we’ll be better informed and equipped to quickly resolve the problem. OvrC’s comprehensive support system enables proactive management of your network infrastructure, ensuring all systems are a go!
THERE FOR YOU 24/7
OvrC is the latest enhancement added to an already robust line-up of support offerings available to us at Logic. In addition to the OvrC remote management system, we can live-stream video tech support enhanced by augmented reality providing you with:
- 24/7 service
- Proactive support
- Fast trouble resolution
- Remote Firmware updates –the latest software updates/upgrades to your devices remotely
- Mobile management – A personalized app that lets you fix common issues and manage your network at your convenience.
We are constantly striving to provide you with the best possible long-term client experience. Call us to learn more about the benefits of having Logic Integration “Oversee” YOUR network! In need of service? Click here.